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These Terms & Conditions set out the rules that apply when you open and use a 9kko account — covering how transactions are recorded, what actions we can take on your account, and what you can ask of us. Access to the platform and its features depends on your local law and the eligible regions we operate in.
By creating and using a 9kko account, you confirm that you have read and accept these Terms & Conditions in full. The terms govern every interaction between you and the platform — from the moment you register through to any withdrawal you request. We update these terms when our services change, and we will notify you through the account communication channel shown in your profile before any material change takes effect. Continued use after the effective date of a change means you accept the revised terms. Transaction records — including deposits made through Nagad, Upay or Bank Transfer — are logged against your account and form part of the contractual record governed here. The ledger shown in your account history is the authoritative reference for any balance or transaction query. If a discrepancy appears between your wallet statement and your account ledger, raise it with support directly; do not assume either record is final until we have reviewed both. Availability of the platform, its game content and payment methods depends on your local law and the eligible regions we serve. We do not make representations about legality in jurisdictions we have not confirmed as eligible.
Understanding the boundaries of this policy helps you know where to direct any question. The four areas below mark what falls inside this agreement and what sits outside it.
Rules for opening, verifying and maintaining your account are fully within scope. This includes login credentials, identity checks required before withdrawal, and actions we may take if a breach of these terms is detected on your account.
All deposits and withdrawals processed through the payment methods configured on the platform — Nagad, Upay and Bank Transfer — fall under these terms. The transaction record in your account history is the binding reference for any dispute.
Game content supplied by studios available in the lobby and promotional material published on the site are governed by these terms as far as your use of them is concerned. We do not guarantee that every title remains available at all times.
Payment processors, network operators and game studios operate under their own separate agreements. These terms do not override or absorb the rules those providers apply. Where a third-party rule conflicts with ours, the point of contact depends on where the issue originated.
These Terms & Conditions are not only obligations — they also describe concrete actions available to you as an account holder. Knowing those actions makes it easier to manage your account without needing to escalate every question. You can review your full transaction history at any time by opening the account history section, which shows every deposit, withdrawal and balance adjustment logged against your account. If a detail on that record is incorrect — a transaction amount, a payment method label or a date — you can raise a correction request through the support channel listed in your account. We will review the original transaction log and respond with our findings. Account profile details such as your registered contact and preferred payment method can be updated from the account settings page; any change that affects your withdrawal route requires re-verification before it takes effect. If you have a question about how a specific clause in these terms applies to your situation, you can submit it in writing via the support route and we will address it against the published text, not a general summary.
Open the account history section to see every Nagad, Upay or Bank Transfer entry logged under your account. The record is available at any time and does not require a support request to access.
If a profile detail is wrong — contact information, preferred payment method — update it from account settings. Changes affecting your withdrawal route require re-verification before they apply.
Submit any question about a specific clause in writing through the published support route. We respond against the actual term in question, not a paraphrased version of it.
For disputes or access issues, contact us through the support channel visible in your account. Provide the transaction reference or account detail in question so our team can locate the correct record quickly.
If these Terms & Conditions raise a question you cannot resolve by reading the published text, the routes below are the correct channels. Use the channel that matches your question type — account access issues differ from transaction disputes, and directing them correctly speeds up the response.
The live chat option in the account area handles account access questions and transaction queries. Open the chat widget from within your signed-in account to start a session with the support team.
For written policy questions — including requests to clarify a specific clause or to report a discrepancy in your transaction record — use the email address published on the Contact page of this site.
The Help Centre linked from your account dashboard covers the most common terms-related questions, including how re-verification works after a payment method change and what information to include in a dispute submission.
These Terms & Conditions exist to keep the relationship between you and 9kko clear on both sides. Here is how we manage the four areas that matter most to account holders asking about this policy.
Every deposit and withdrawal — whether via Nagad, Upay or Bank Transfer — is recorded in a ledger tied to your account. We retain this data for the period required under our operating obligations. You can access your own ledger at any time from the account history page.
Access to your account is controlled by the credentials you set at registration. We apply verification steps before any withdrawal route change takes effect. If you believe your account credentials have been compromised, contact us immediately through the live chat or email route.
When these terms change in a material way, we notify you through the communication channel registered to your account before the change takes effect. The updated text is published on this page; the date shown at the top of the page is the effective date of the current version.
To request a correction to account-held data or to flag an inconsistency in these terms as they apply to your situation, use the email support route. Include your account reference and the specific detail in question so the review can be completed against your actual record.
These are the questions account holders raise most often about the Terms & Conditions. If yours is not here, the email support route is the right place to send it.
Yes. Any transaction processed through your account — including deposits and withdrawals via Nagad, Upay or Bank Transfer — is covered by these terms. The transaction record in your account history is the binding reference if a question arises about a specific payment.
Access depends on your local law and whether your region falls within the eligible areas we serve. We do not make claims about legality in any jurisdiction we have not confirmed as eligible. Check the eligibility notice shown during account registration for the current position.
We notify you through the communication channel registered to your account before any material change takes effect. The current version is always published on this page. The effective date at the top of this page tells you when the version you are reading became active.
Raise the discrepancy through the live chat or email support route. Provide the transaction reference from both records. We review the original transaction log on our side and respond with our findings. Neither record is treated as final until that review is complete.
Send a written request via the email support address published on the Contact page. Include your account reference and the specific detail you believe is incorrect. Corrections that affect your withdrawal route — such as a payment method change — require re-verification before they take effect.
Submit your objection in writing through the email support route, quoting the clause you believe was applied incorrectly and the account or transaction detail involved. We review the original text of the terms against your case and respond with a reasoned position, not a generic acknowledgement.