App / Sports
9kko is direct about one thing: your information belongs to you, and we only collect what we need to run your account, process your transactions, and keep your wallet activity readable. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with 9kko, we collect the information you submit during registration — your name, contact details and the payment method you connect, whether that is Nagad, Upay or Bank Transfer. We also record how you navigate the platform: pages visited, session length, and device type. This helps us keep your account functioning correctly across sessions and lets our support team trace any transaction query you raise. We do not collect data beyond what your account activity generates. Cookie data is gathered to maintain your login state and remember your preferences between visits — you can review cookie settings in your browser at any time. Third-party payment processors, including those handling Nagad or Bank Transfer routes, operate under their own privacy terms; we pass only the minimum data needed to complete your transfer. Retention periods follow applicable standards: active account data is held while your account remains open, and a limited record is kept after closure for audit purposes. The scope of these rights and how they apply to you depends on your local law and the eligible regions in which 9kko operates.
Not every part of your digital journey falls under this policy. Understanding the boundary helps you know where to direct a privacy question and when you need to check a third-party service instead.
This policy covers all data generated when you log into your 9kko account — login timestamps, session device, and the payment method used. If you change your account email or phone number, that update is recorded and falls within this policy.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer generate a record we hold on your account. That record is inside this policy. The payment processor's own handling of your wallet credentials is governed by their separate terms.
Browsing the lobby, viewing game categories or reading published notices does not require us to store personally identifying information beyond standard server logs. Those logs are anonymised within a reasonable period and do not form part of your personal account record.
Links to external services, including payment gateways and identity verification providers, are not covered by this policy once you leave our platform. We recommend you read the privacy terms of any third-party service before submitting personal data to them.
You have real choices about your data while your account is active. Reviewing what we hold, correcting something that is wrong, or simply understanding why a particular detail was collected — all of these are requests we can handle through our support channel. If you believe a transaction record tied to your Nagad or Bank Transfer deposit is inaccurate, raise it with support and we will check the source record. Where local law gives you a right to request deletion of certain data, we will assess that request against our audit retention obligations and respond in writing. We do not make these rights difficult to exercise. The practical steps are straightforward: contact support, describe the data or record in question, and we will confirm receipt and next steps. Your eligibility to exercise specific rights may depend on applicable law in your region.
Ask support to confirm what personal data we hold on your account. We will describe the categories — registration details, transaction history, session logs — without requiring you to justify the request.
If your name, contact number or linked payment method carries an error, contact support with the correct information and we will update the record. We may ask you to verify identity before making changes.
Not sure why a specific piece of information was collected? Send the question through our support route and we will explain the purpose clearly, referencing the section of this policy that authorises the collection.
Where your local law permits, you can request that we delete data no longer needed for your account or audit purposes. We will respond with what can be removed, what must be retained, and why.
If you have a question about this policy, a data record, or how your information is handled, reach us through the routes published on our platform. We do not publish response time commitments we cannot stand behind, but every privacy query is acknowledged and handled in order.
Open the chat widget on any page of the 9kko site. Describe your privacy question or data request and our support team will log it and respond through the same channel.
Send your query to the email address published in the Contact section of this site. Include your registered account email so we can locate your record without delay.
When logged in, navigate to the Help area of your account. Privacy-related requests submitted there are routed directly to the team handling data queries, keeping your request attached to your account record.
We apply access controls so that only the account functions that need your data can read it. Your payment details — whether linked to Nagad, Upay or Bank Transfer — are not stored in plain form on our servers. Session tokens expire when you log out, reducing exposure if a device is shared.
We use session cookies to keep you logged in and functional cookies to remember display preferences. We do not use tracking cookies to build a profile for advertising. You can clear cookies from your browser settings at any point without losing your account.
Active account data is held for as long as your account is open. After closure, a limited record is kept for audit and dispute purposes under applicable standards. We do not hold data longer than necessary for those purposes.
Password hashing and session expiry are in place across all account areas. If you notice login activity you did not initiate, report it through support immediately so we can review the access log attached to your account.
When this policy changes in a material way, we publish an updated version on this page. Continuing to use your account after a change is posted means you have read the updated terms. You can request a summary of what changed through support.
Real questions about how we handle your account data, what gets recorded, and how to act on your rights — answered directly without filler.
We collect the name, contact details and payment method you submit during registration. Once your account is active, we also record session data — device type, login timestamps and pages visited — to keep your account running correctly and support any transaction queries you raise.
Transaction references tied to Nagad or Bank Transfer are recorded in your account history so you can trace any deposit or withdrawal. Your wallet credentials are handled by the respective payment processor under their own terms. We do not store raw payment credentials on our servers.
Yes. Contact support through live chat or the email address on this site, and we will describe the categories of data held — registration details, transaction records and session logs. You do not need to justify the request; we will confirm and respond in order.
Reach support with the correct details and a description of what needs updating — name, contact number or linked payment method. We may ask you to confirm your identity before making the change, and we will update the record and confirm when it is done.
We share only the minimum data needed to complete your transaction with payment processors such as those handling Nagad or Bank Transfer routes. We do not sell your data. Third-party processors operate under their own privacy terms, which we recommend you read before connecting a payment method.
After account closure, we retain a limited record for audit and dispute purposes as required under applicable standards. Data no longer needed for those purposes is removed. Where your local law gives you a deletion right, contact support and we will assess the request and respond in writing.